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Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

657
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
85%
Date Service Score Comments
Flights to Peru
09-Jul-2020
Excellent

Customer Comments

They helped me to book my ticket during this COVID -19, they always reply to my all email, they have Excellent services

Holiday to Greece
02-Jul-2020
Excellent

Customer Comments

Excellent. My case was handled by Suk. He knew what my
group required and delivered it in timely manner and on the budget.

Flights to Philippines
02-Jul-2020
Bad

Customer Comments

The worst company I ever came across. Don’t ever use this company. I don't know how they are on sky scanner. If your flight is cancelled you will never get refund.

Flights to Congo
01-Jul-2020
Excellent

Customer Comments

Great service, good customer service

Flights to Thailand
30-Jun-2020
Excellent

Customer Comments

Effective and fast

Flights to India
24-Jun-2020
Excellent

Customer Comments

They helped me to book my ticket during this COVID -19, they always reply to my all email, they have Excellent services,

Flights to India
18-Jun-2020
Excellent

Customer Comments

They were quick in responding and provided the required information tickets

Flights to United States of America
17-Jun-2020
Excellent

Customer Comments

was ease of use and good assistance from the people i spoke to

Flights to United States of America
10-Jun-2020
Excellent

Customer Comments

Excellent . I'd always recommend Travel pack to my friends

Flights to Thailand
27-May-2020
Excellent

Customer Comments

Had to change ticket Date, most helpful, no problems, would use again for sure.

Flights to Australia
18-May-2020
Bad

Customer Comments

Poor. Waiting refund or voucher for 2 months AFTER the airline confirmed they have refunded the flights. £3000 out of pocket and appalling customer service telling me they will not even look at the refund for 3 months. EU law is 7 days so having to go to banks /small claims. Never again will I use this firm.

Flights to Panama
16-May-2020
Excellent

Customer Comments

Despite the Covid19 pandemic & a much increased workload, Travelpack were extremely responsive & helpful in getting my flights rebooked for later in the year. I was very impressed & will definitely be using them again to book my long haul flights.

Flights to South Korea
05-May-2020
Bad

Customer Comments

Very bad service. I will never use travelpack for my last life. When I ask something, they don’t react action. Even I emailed to them they do not answer. I am really disapointed

Flights to Thailand
05-May-2020
Bad

Customer Comments

by giving a full refund instead of the charges they make on the refund

Flights to Australia
03-May-2020
Excellent

Customer Comments

Very good exchange rate and good service

Flights to India
30-Apr-2020
Bad

Customer Comments

Dont know .

Flights to Greece
27-Apr-2020
Bad

Customer Comments

Not to trust!cancelled flight , never informed me till I called them same day had my flight .they don't refund me as requested but only telling me that British will issue a voucher which I don't want .British airways says in it site that you can request from your agent a voucher or full refund .contacting my bank and advice bureau to get through

Flights to Ethiopia
23-Apr-2020
Excellent

Customer Comments

It was Very nice

Flights to Thailand
21-Apr-2020
Good

Customer Comments

i had difficulty getting through due to the current situation but once i was through the agent resolved my problem with 100% satisfaction

Flights to Philippines
21-Apr-2020
Bad

Customer Comments

im waiting to contact with me nothing
only i contract them