By browsing this site you accept cookies used to improve and personalize our services and marketing. Read our Privacy Policy for more information about Cookies we use and what we do with your data.
 
Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1093
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
87%
Date Service Score Comments
Flights to Saudi Arabia
15-Nov-2019
Good

Customer Comments

Very helpful

Flights to India
15-Nov-2019
Excellent

Customer Comments

Easy booking service and experience, they followed up with me when my bank payment didn't go through. When I needed to alter my return ticket they were professional and helpful.

Flights to Peru
14-Nov-2019
Bad

Customer Comments

Although the flights appeared cheaper through Travel Pack than the direct airline, this was due to the terms and conditions and lack of flexibility you then agree to. They charged me a fictional fee to change my flight when the flight I booked could have been changed directly with the airline free of charge. They then quoted an untrue fare difference and refused to offer any transparency on the costs they were charging. The workers in the call centre have basic english, are of no help and have regard for customer experience. I would never book with travel pack ever again.

Flights to Ethiopia
14-Nov-2019
Excellent

Customer Comments

When we arrived at the airport we found my ticket was booked in my married name while my passport was in my maiden name. Your representative Tabtrej Shaikh calmly led us required to cancel the ticket and issue a new one.

Flights to Bahrain
14-Nov-2019
Excellent

Customer Comments

Excellent service

Flights to Sri Lanka
14-Nov-2019
Poor

Customer Comments

I haven't had the flight yet... why not ask this after?

Holiday to Spain
13-Nov-2019
Excellent

Customer Comments

Absolutely fabulous from start to finish!!! So much so have booked again already! Everything was organised from the special assistance the fantastic transfers to a beautiful hotel and room and even a little gift of wine and fresh fruit.... I would highly recommend Justine as she is a delight and nothing is too much trouble!

Flights to Australia
13-Nov-2019
Excellent

Customer Comments

Very helpful in store team can not fault them with there service.

Flights to Australia
13-Nov-2019
Excellent

Customer Comments

First rate service and friendly staff would recommendand will definitely use again.

Flights to Hong Kong
13-Nov-2019
Excellent

Customer Comments

Easy ! Fast ! and Excellent price! Highly recommended !

Flights to Japan
13-Nov-2019
Good

Customer Comments

All was nice and easy to deal with. Good price .

Flights to South Africa
13-Nov-2019
Good

Customer Comments

Straight forward and efficient. Can't tell you more as I haven't taken the flight yet

Flights to Philippines
13-Nov-2019
Poor

Customer Comments

Flights got cancelled by the airline 3 months before departure. Had internal flights, hotels booked. Wanted to speak to someone to get new ones sorted urgently but when I rang they said you have to email. I was hours between each email response which was very frustrating

Flights to Germany
12-Nov-2019
Good

Customer Comments

Good service happy

Flights to United Kingdom
12-Nov-2019
Excellent

Customer Comments

First time user and everything went as well as you would expect, no problems whatsoever.

Flights to Australia
12-Nov-2019
Excellent

Customer Comments

Provided an efficient service

Flights to Indonesia
11-Nov-2019
Excellent

Customer Comments

Very easy to book flights and done quickly. Easy secure payment system.

Flights to Taiwan
11-Nov-2019
Poor

Customer Comments

Being a senior Citizen and not very techno I had no idea I had purchased from a agent and not Cathay Pacific direct , but have learnt to my cost. As I explained I am seriously ill and needed to change my flight was charged £260 to do so a bit more than steep I think. But have learnt to be aware of booking through an agent. Won’t be doing that again.

Flights to Saudi Arabia
11-Nov-2019
Excellent

Customer Comments

very good response

Flights to Sri Lanka
11-Nov-2019
Excellent

Customer Comments

Booked and paid for online. E-tickets where send via online within 2 hours of purchase. Check the booking were confirmed by the airline to be doubly sure. The bookings were on airline website. Rang the airline to make sure as well. The airline advised the bookings were confirmed.

Did not have to speak to anyone at Travel Pack for this booking. Don’t know what it would be like if things were to go wrong and you have to get Travel Pack involved to resolve your problems. Did not have the necessity to speak to them for this particular booking.

Price was the cheapest I could find when I did the search prior to the booking. So, all in all a result.