Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

2072
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
90%
Date Service Score Comments
Flights to U.A.E.
27-Mar-2017
Poor

Customer Comments

There was constant delay in answering the phone in the first instance. the first operator kept telling me he is very busy dealing with international call he will call me back and never did. I was determined to speak to the right person (Irfan Extension 4237) who eventually answered my enquiries and assisted me throughout the purchase. Your other operators were in too much of a hurry thinking I might be wasting their time although I did tell them I am an old customer of Travel pack. I hope you will act upon my horrible experience and give me feedback.

Flights to Uzbekistan
27-Mar-2017
Excellent

Customer Comments

The service was excellent

Flights to Hong Kong
27-Mar-2017
Good

Customer Comments

All relatively straight forward. Cannot find reference to link into B A for seat reservation and online check in. Everything else good

Land only arrangements to Ireland
27-Mar-2017
Excellent

Customer Comments

Very friendly receptionists! Room was clean & tidy would recommend !

Flights to Ukraine
27-Mar-2017
Excellent

Customer Comments

Fast booking, easy working with the card

Holiday to Latvia
27-Mar-2017
Good

Customer Comments

Efficient and kept in regular contact. Got the flight and hotel I wanted at a good price

Flights to Iceland
27-Mar-2017
Good

Customer Comments

Online flight booking is easy. Just take awhile for the e-ticket to come through.

Flights to India
27-Mar-2017
Excellent

Customer Comments

Good service and Friendly staff and explain eze to understand Vishal Desai explain all vary good

Flights to India
27-Mar-2017
Excellent

Customer Comments

Good service as always.

Flights to Vietnam
27-Mar-2017
Excellent

Customer Comments

Really helpful. Went above and beyond.

Flights to Malaysia
27-Mar-2017
Poor

Customer Comments

It was ok

Holiday to Egypt
27-Mar-2017
Excellent

Customer Comments

I have had amazing from both Sid & Nicole now. Quick, efficient and always cheery. I've booked my honeymoon and a family holiday and will happily continue to book my holidays through Travelpack going forward.
Flawless service, amazing prices and huge amount of knowledge, what more could you want?

Flights to Singapore
26-Mar-2017
Excellent

Customer Comments

They did what they were supposed to do

Flights to India
26-Mar-2017
Excellent

Customer Comments

1st use of Travelpack. Very helpful and knowledgable staff. Booking by phone followed by confirmation emails very re-assuring.

Flights to Zaire
25-Mar-2017
Good

Customer Comments

Nice customer service and prompt I will recommend

Flights to United States of America
25-Mar-2017
Excellent

Customer Comments

I just booked my flights though them, if I'm grading the flight then Delta were exceptional! Great experience all around

Flights to India
25-Mar-2017
Excellent

Customer Comments

When i called up i was very pleased as i was served straight away and they told me all the information i needed to know.

Flights to Ethiopia
24-Mar-2017
Excellent

Customer Comments

I had a pleasant experience buying tickets through Travelpack. Timely responses by the team. However, they need to work on their online presence - I had a mini hear-attack when I read some online reviews from past customers.

Flights to Iceland
24-Mar-2017
Good

Customer Comments

I thought the booking service was pretty straightforward and user friendly. Of significant concern is that after processing my payment, my bank account details were hacked and a number of fraudulent transactions occurred.

Flights to United States of America
24-Mar-2017
Excellent

Customer Comments

Prompt and efficient customer service .