There was constant delay in answering the phone in the first instance. the first operator kept telling me he is very busy dealing with international call he will call me back and never did. I was determined to speak to the right person (Irfan Extension 4237) who eventually answered my enquiries and assisted me throughout the purchase. Your other operators were in too much of a hurry thinking I might be wasting their time although I did tell them I am an old customer of Travel pack. I hope you will act upon my horrible experience and give me feedback.
The service was excellent
All relatively straight forward. Cannot find reference to link into B A for seat reservation and online check in. Everything else good
Very friendly receptionists! Room was clean & tidy would recommend !
Fast booking, easy working with the card
Efficient and kept in regular contact. Got the flight and hotel I wanted at a good price
Online flight booking is easy. Just take awhile for the e-ticket to come through.
Good service and Friendly staff and explain eze to understand Vishal Desai explain all vary good
Good service as always.
Really helpful. Went above and beyond.
It was ok
I have had amazing from both Sid & Nicole now. Quick, efficient and always cheery. I've booked my honeymoon and a family holiday and will happily continue to book my holidays through Travelpack going forward. Flawless service, amazing prices and huge amount of knowledge, what more could you want?
They did what they were supposed to do
1st use of Travelpack. Very helpful and knowledgable staff. Booking by phone followed by confirmation emails very re-assuring.
Nice customer service and prompt I will recommend
I just booked my flights though them, if I'm grading the flight then Delta were exceptional! Great experience all around
When i called up i was very pleased as i was served straight away and they told me all the information i needed to know.
I had a pleasant experience buying tickets through Travelpack. Timely responses by the team. However, they need to work on their online presence - I had a mini hear-attack when I read some online reviews from past customers.
I thought the booking service was pretty straightforward and user friendly. Of significant concern is that after processing my payment, my bank account details were hacked and a number of fraudulent transactions occurred.
Prompt and efficient customer service .