Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1832
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
88%
Date Service Score Comments
Flights to Uganda
24-Jun-2017
Excellent

Customer Comments

Thoroughly informative and prompt service. Friendly and professional advice , The best offer as far as I could see on the market . Good understanding of personal needs and circumstances , and willingness to offer flexibility

Flights to Zimbabwe
24-Jun-2017
Excellent

Customer Comments

The professional and friendly way I was attended to

Flights to Japan
23-Jun-2017
Excellent

Customer Comments

Great customer service

Flights to South Africa
22-Jun-2017
Good

Customer Comments

Had great help from the gentleman who helped me book my flight

Flights to Belgium
22-Jun-2017
Excellent

Customer Comments

Very good service, reply quickly, good offer, great value.

Flights to Indonesia
22-Jun-2017
Good

Customer Comments

I was hesitant initially to book with Travelpack given their bad reviews, however the price was so cheap compared to other booking sites I decided to book. The customer services were very helpful when I called with questions and as I said the price was very competitive!

Flights to India
21-Jun-2017
Excellent

Customer Comments

service was excellent. however, had they been able to offer slightly cheaper price -as other travel agent was- it would have been 7 stars.

Flights to Mauritius
20-Jun-2017
Good

Customer Comments

Prompt and effective reply to a few queries I had. The whole booking process was smooth and without any complications.

Flights to U.A.E.
20-Jun-2017
Excellent

Customer Comments

Good easy to book flight.....

Flights to Canada
19-Jun-2017
Excellent

Customer Comments

To book online with travel pack was easy efficient and documents received very quickly. Links to Airline for further information regarding baggage etc. provided . Travel now all planned with interconnecting flights thank you.

Our Response

Thank you for booking your flight to Vancouver with Travelpack. We are glad to know that you were pleased with the service. Our goal is to provide a consistent and exemplary level of customer service. Best Regards, Sana Latif

Holiday to Jamaica
19-Jun-2017
Excellent

Customer Comments

Excellent service again. 3rd Holiday booked with Travelpack in the last year.

Our Response

Thank you for choosing Travelpack for your holiday booking. We strive to offer our customers various options best suited to their requirements at very competitive prices,your positive review is very much appreciated. We aim to provide the best customer service possible and we hope that you will continue to use us for all your travel needs.

Best Regards, Sana Latif

Flights to Ukraine
19-Jun-2017
Bad

Customer Comments

During the booking there wasn't any info about luggage allowance, once I got the tickets after the booking and payment. I noticed that check in luggage is not included. It going to cost me about £90 extra for 23kg luggage. The tickets actually very slightly cheaper than others. I feel cheated!

Our Response

Thank you for your comments.

We are sorry that you were dissatisfied with the booking process on our site relating to Baggage Allowance.

We can only apologise for any misunderstanding, as our website says: 

"If you are happy with your selection, click on Proceed to Checkout" 

This enables the web user to review their booking/itinerary and this is where "No Free Baggage Allowance" is confirmed in red text.

We do try to provide all information at the time of booking for complete transparency.  Please accept our apologies if this was missed when you were reviewing the booking, prior to proceeding the Checkout.

Flights to Mexico
19-Jun-2017
Excellent

Customer Comments

Fast and trustworthy, thank you for solving my enquiries quickly

Our Response

Thank for choosing Travelpack to book your flight. We appreciate the positive review on the ease of booking with us and we hope that you will continue to use us for all your travel needs. Best Regards, Sana Latif

Flights to United Kingdom
19-Jun-2017
Excellent

Customer Comments

Friendly, Helpful and experience

Our Response

Thank you for booking your flight with Travelpack. We appreciate the positive review on the ease of using our portal. Our goal is to provide a consistent and exemplary level of customer service.Best Regards, Sana Latif

Flights to Thailand
18-Jun-2017
Good

Customer Comments

Simple booking arrangements. Would recommend.

Our Response

Thank you for booking your flight to Bangkok with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. We look forward to your continued patronage.
Best   Regards, Sana Latif

Flights to Saudi Arabia
17-Jun-2017
Excellent

Customer Comments

Fantastic 👍🏼

Our Response

Thank you for booking your flight with Travelpack. We appreciate the positive review on the ease of using our portal. Our goal is to provide a consistent and exemplary level of customer service.

Best Regards, Sana Latif

Flights to United States of America
16-Jun-2017
Good

Customer Comments

Was very happy with Anish's service,
I have traveled with you'll in the past.
Yes I would recommend my friends in the near future.

Our Response

Thank you for booking your flight with Travelpack. We aim to provide superior service in every aspect of our customer's booking experience

Best Regards, Sana Latif

Flights to Pakistan
16-Jun-2017
Bad

Customer Comments

My suggestion to everyone: never book with Travel Pack!!

Our Response

​Thank you for your comments. 

We are very sorry that your booking was not successful. 

Sometimes, for many reasons, 3DSecure payments are not successful. When this happens, we do not process the booking and we inform our Accounts department that a full refund is due. 

We can see from the booking notes that a refund was duly processed back to your payment card. 

We hope this assists. 

Many thanks​

Flights to India
16-Jun-2017
Excellent

Customer Comments

I was searching a cheaper air ticket and finally saw one with exactly the dates and time I wanted.I booked it online and got the tickets within couple of hours.
Yes I recommend to anyone excellent service

Our Response

Thank you for booking your flight with Travelpack. We appreciate the positive review on ease of booking with us. We aim to provide the best customer service possible and we hope that you will continue to book with u.

Best Regards, Sana Latif

Flights to Canada
16-Jun-2017
Bad

Customer Comments

Flight was cancelled and alternative offered was poor so still waiting for a refund that will take up to 12 weeks.

Our Response

Thank you for sharing your valuable feedback.  

As per the updates, I can confirm that your flight is operating as scheduled and we have not received any notifications from the airline with regards to the flight being canceled. Please let us know if you are holding any other booking with us and we shall check & update accordingly. Our customer care team tried reaching you on the call but there was no response. 

We await your response to assist you further.