Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

2140
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
90%
Date Service Score Comments
Flights to Malaysia
19-Jan-2017
Poor

Customer Comments

Was very happy at 1st as they helped me get the flights I wanted from two different offers. But then the problems started with a request for my passport and visa details being required, which should have been mentioned in the booking confirmation which I was sent. I also really freaked out when informed 4 days later that my booking was not valid!, I had provided the info that was required within the stated cut off time. After 5/6 frantic phone calls and being put on hold more times than is right, plus them failing to call me back within a time frame that they suggested. I finally got my e tickets. Recived a very poor excuse for the problems I had experienced and poor apologies were there but did nothing to lessen the bad experience, further more my requests to speak to a Manager or Supervisor was not possible as they did not have one available, or if they did they could not be bothered to talk to me.

Flights to Canada
19-Jan-2017
Excellent

Customer Comments

Easy to plan and easy to follow.

Flights to India
19-Jan-2017
Excellent

Customer Comments

Good service

Flights to United States of America
19-Jan-2017
Excellent

Customer Comments

Easy....quick and smooth booking experience.

Flights to Indonesia
19-Jan-2017
Excellent

Customer Comments

Really easy to use website and the customers service was excellent

Flights to Australia
19-Jan-2017
Excellent

Customer Comments

Efficient service

Flights to Kenya
18-Jan-2017
Excellent

Customer Comments

Great Price ticket

Flights to United States of America
18-Jan-2017
Excellent

Customer Comments

very good quick and easy to use site ,had a minor mistake in my name and when contacted it was sorted straight away, person i spoke to on phone was very helpful all confirmation has come through ,and flights were a great price after reading some reviews was a bit worried but i can say that i have had a very good experience thank you

Flights to United States of America
18-Jan-2017
Excellent

Customer Comments

Quick, easy and gave all the information that I needed.

Excellent site

Insurance or Visa Only
18-Jan-2017
Excellent

Customer Comments

Good and Findlay

Flights to Uganda
18-Jan-2017
Excellent

Customer Comments

Good polite reception, helpful and clear instructions

Flights to Kenya
18-Jan-2017
Excellent

Customer Comments

Excellent

Flights to South Africa
18-Jan-2017
Bad

Customer Comments

Very poor

Flights to South Africa
17-Jan-2017
Good

Customer Comments

Efficient and helpful

Flights to Australia
17-Jan-2017
Good

Customer Comments

very good fares and quite easy to navigate the website. The search function is not great - if you type in LON far too many options come up. We also used quidco and the payment tracked quite quickly.

Flights to Colombia
17-Jan-2017
Excellent

Customer Comments

Muy buena

Flights to Namibia
17-Jan-2017
Good

Customer Comments

Phoned me when they realised that there was a cheaper route to the one I'd booked. I had known this but had my reasons for booking the one I did. It was good to know that they have their finger on the pulse. Only down side is 2% charge for credit cards, which I'm sure is not supposed to be that high, so ended up having to use debit card.

Flights to Indonesia
17-Jan-2017
Excellent

Customer Comments

I got the cheapest price for luxury airplane services.. thanks!

Flights to United States of America
17-Jan-2017
Poor

Customer Comments

The booking process worked fine but then I was very irritated by being phone twice within 24 hours asking if I wanted to book hotels and other services. I did not request this and I had flagged no contact. On the positive side, since I had words with the second caller, I have had no further contact which is good.

Flights to U.A.E.
17-Jan-2017
Excellent

Customer Comments

Good service