Was very happy at 1st as they helped me get the flights I wanted from two different offers. But then the problems started with a request for my passport and visa details being required, which should have been mentioned in the booking confirmation which I was sent. I also really freaked out when informed 4 days later that my booking was not valid!, I had provided the info that was required within the stated cut off time. After 5/6 frantic phone calls and being put on hold more times than is right, plus them failing to call me back within a time frame that they suggested. I finally got my e tickets. Recived a very poor excuse for the problems I had experienced and poor apologies were there but did nothing to lessen the bad experience, further more my requests to speak to a Manager or Supervisor was not possible as they did not have one available, or if they did they could not be bothered to talk to me.
Easy to plan and easy to follow.
Easy....quick and smooth booking experience.
Really easy to use website and the customers service was excellent
Great Price ticket
very good quick and easy to use site ,had a minor mistake in my name and when contacted it was sorted straight away, person i spoke to on phone was very helpful all confirmation has come through ,and flights were a great price after reading some reviews was a bit worried but i can say that i have had a very good experience thank you
Quick, easy and gave all the information that I needed.Excellent site
Good and Findlay
Good polite reception, helpful and clear instructions
Efficient and helpful
very good fares and quite easy to navigate the website. The search function is not great - if you type in LON far too many options come up. We also used quidco and the payment tracked quite quickly.
Phoned me when they realised that there was a cheaper route to the one I'd booked. I had known this but had my reasons for booking the one I did. It was good to know that they have their finger on the pulse. Only down side is 2% charge for credit cards, which I'm sure is not supposed to be that high, so ended up having to use debit card.
I got the cheapest price for luxury airplane services.. thanks!
The booking process worked fine but then I was very irritated by being phone twice within 24 hours asking if I wanted to book hotels and other services. I did not request this and I had flagged no contact. On the positive side, since I had words with the second caller, I have had no further contact which is good.