Terrible service. Rude advisors who hang up the phone. They are refusing to provide refund or cancellation when it does not say anywhere in the terms and conditions or travel documents that the ticket is non-refundable or non-changeable.
I booked a flight and 2 minutes afterwards realised that I had booked the wrong date and emailed customer services and they cancelled the flight reservation and took a £25 admin fee. Given the fact that I cancelled as soon as I booked I did not see why they had to change me £25 admin fee. I think this could have been overlooked in the circumstances. Not good business practice.
THANK YOU GREAT PRICE
Good service!Excellent explanation!Good environment purchase!
Everything was straight forward and smooth - which is, I think, all that travellers ever really need!
.No problems. Everything passed through correctly, quickly and easily.
I received excellent customer service I will definitely recommend to other people
Pictures match the product. Delivery as per expectations.
I have given this an average not because there was anything wrong. All I did was go online, put in details, and pay for a couple of air tickets. I don't see how that could have been spectacularly wonderful, but so long as the seats are really ours it is what should happen, rather than be over and above the norm.
I love their service
very quick and easy and the only one who had in expensive flights saved a lot of money although I will know better when I have been on the airline I have never nbeen before
Booking process easy. Unfortunately flight was cancelled due to other arrangements and lost £100 in cancellation fees, how’re the balance was refunded.
got the holiday i wanted but on the return i had to pay £360 baggage cost ,was not happy and im still trying to get this back.i also feel travelpack did not do enough to help. they should be the one to recover my lost when i have already pay for this . not happy
am happy GOOD costumers service
Easy navigation and swift issue of documentation
It was good however a bit complicated as I had to submit my ID and copy of my passport because I was booking a ticket for my son on my credit card.
Booked flight to Singapore without any trouble very quick service and a lot of choice of Airlines and fares